FAQs Archive

Q: What does the Shop Start Date and Shop Due Date mean?

Each assignment has a Shop Start Date and Shop Due date. This means you can complete the shop ANY time BETWEEN/ON the start and due dates (during the location hours).

Q: My assignment application was accepted, now what?

Log in to your shop log and view the start date, due date, and location address. Next, click on Guidelines to read through the shop instructions. Once you’ve thoroughly read through the shop instructions, refresh your shop log by clicking GO. You will then select View/Submit to read through the survey. Once you’ve read through the Guidelines and Survey and noted the shop dates and location address, you are ready to complete the assignment. If you have ANY questions, please contact your scheduler immediately.

Q: Why am I not being assigned shops that I apply for?

There are many reasons you may not be assigned a shop you applied for. It could be that there are many shoppers in the area, that your shopper rating/history is not high enough, or that you do not meet the rotation requirements for that specific assignment. Do not be discouraged; persistence is key.

Q: How do I know if I am accepted or declined after applying for a shop?

If accepted for a shop, you will be notified by e‐mail and the shopping assignment will be added to your shopper log. If the shop is awarded to another shopper, you will be notified by email. Your shop log is the most current record of shops and shop dates; when in doubt, check your Shop Log!

Q: How do I apply for shops?

Schedulers post new shops on our Job Board daily. Depending on the settings you selected in your shopper Profile, you will receive shop offers via email. You should check your e‐mail daily for correspondence from Pinnacle Financial Strategies, and for last minute shop offers. You also have the option to log in at any time and search our job board. Once you are logged in to your shop log you will click on the Job Board icon at the top of the screen. From the job board, you can search for assignments in your area, read about them and apply for any you are interested in. You may only apply for shops that you are certain you would be able to complete by the stated deadline. Learn how to use the job board here .

Q: How often do I need to update my contact information?

Your contact information should be updated immediately if you have a change in your home address, phone number or e‐mail address. E‐mail is our primary mode of correspondence. We utilize e‐mail for questions regarding your shops and/or last minute assignments. A shopper who does not maintain updated contact information will not be eligible for future assignments.

Q: What is My APPS? How can I view my pending applications?

To view all of your applications, click My APPS at the top of the page. Next to each application is a status: Assigned to you means that the shop has been assigned to you and can be viewed in your shop log and Pending means the scheduler has not assigned this shop to a shopper yet. If the shop is assigned to another shopper, it will be removed from your Apps page.

Q: What is my Shop Log/Where is there a record of my current and finalized mystery shops?

Your Shop Log shows all of your current and past mystery shopping assignments. It provides all details needed to complete your assignment including instructions, survey, location, due date, and pay amount/status. Learn how to use your Shop Log here .

Q: What is my Shopper Profile and Extended Shopper Profile?

Your Shopper Profile is your basic contact, location, and demographic information and your Extended Shopper Profile is an extension of that. Both profiles allow Pinnacle to get better acquainted with you and also allow us to find shoppers who meet specific shop requirements. It is imperative that your information is kept current.

Q: Can I complete mystery shops for other companies?

Absolutely! We encourage shoppers to seek out other mystery shopping firms. You can find a list of reputable mystery shopping companies on the MSPA’s website: mysteryshop.org .

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